Although every effort is made to give the same information there can be times when it is useful to look at a sketch or a picture on a phone to clarify a question, which is not so easy with e-learning. In addition the interaction between the engineers before and during the training is more limited

To take part in the training you will need:

• 2 GHz dual-core processor or better
• 2 GB of RAM (4GB+ recommended)
• Windows PC: Windows 8 (Windows 10 recommended)
• Apple Mac: Mac OS 10.13 High Sierra or later (latest version recommended)
• Linux
• Chrome OS.

As ClickMeeting is a browser-based platform, the latest official versions of Google Chrome, Mozilla Firefox, Safari, Edge, or Opera are needed. If you wish to try older versions or other browsers please check that they support HTML5 and WebRTC.

ClickMeeting works with all laptop built-in cameras and most webcams.

There is a “Test Connection” button on the e-vite to the training event. We strongly advise delegates to check this as soon as they receive the invitation to ensure training can take place.

No, the screen would be too small, a laptop or large tablet would be the optimum size.

The expected duration is 3-4 hours but the training will run for as long as it takes/is needed.

If we have a scheduled event and only one person books, it may be possible that the training still runs but on a one-to-one basis, in which case, that person is very lucky! However, if one-to-one training is a specific requirement, this may be subject to a small supplement

If one-to-one training is a requirement there may be a small supplement.

We always spend time going over the areas that need clarification to ensure the level of understanding is what is required. It should be noted this has never happened yet.

The listing on the register will be removed along with access to the members area. The logo sent to you post successful completion of the distance learning training is issued with an expiry date, so it would be beneficial to attend the face-to-face event to maintain membership - and its associated benefits.

The requirement for the face-to-face will be deferred for a further six months.

This is not really possible; you would need to seek IT support independently from Gate Safe. If we cannot run the training due to technical problems on the delegate’s computer, Gate Safe would defer to another event free of charge - as long as it was not a one-to-one bespoke event. Any other delays would be chargeable.

Yes, along with other specialist gates such as bi-folding gates.

The face-to-face training is IOSH approved, an IOSH certificate would be issued after this has been completed.

The training will be useful to anyone that has involvement with automatic gates and barriers, installers, maintenance operatives as well as property managers and architects.

We are not familiar with the DHF offering but typically the Gate Safe training is in plain English with a focus on a practical approach rather than working from a selection of standards. Our online training is a hosted, fully interactive event - rather than a recorded webinar.

Our understanding is that undertaking this training would be construed as continuous professional development.